Return and Exchange Policy
At Clear Cut Acrylic, we are committed to ensuring our customers have the best experience with our products. If you are not entirely satisfied with your purchase, please review our return and exchange policies below.
Eligibility for Returns and Exchanges
- Unpeeled Products Only: We accept returns and exchanges for products that have not been peeled. Peeled products are considered used and are not eligible.
How to Initiate a Return or Exchange
- Contact Us: Email us at info@clearcutacrylic.com to initiate the process. Please provide your order number and the reason for the return or exchange.
- Return Instructions: Upon approval, we will provide you with our return shipping address and detailed instructions.
Shipping Costs
- Customer Responsibility: Customers are responsible for covering the shipping costs associated with returning or exchanging items. Additionally, a restocking fee of $5 will be applied to all returns. This fee helps us manage the costs associated with processing returns.
Refund Processing
- Time Frame: Once we receive and inspect your returned products, refunds will be issued to your original payment method within 10 business days.
Order Amendments and Cancellations
- Limitations: Due to our commitment to fast processing and shipping, we cannot guarantee changes or cancellations to orders once they have been placed. Please double-check all order details before finalizing your purchase.
Incorrect Shipping Address
- Immediate Action Required: If you realize that you've provided an incorrect shipping address, contact us immediately at info@clearcutacrylic.com with the subject line: "Order [Your Order Number] - CHANGE IN SHIPPING ADDRESS" and include the correct address details. While we strive to accommodate such changes, we cannot guarantee modifications once the order is in process.
For any additional questions or assistance, please do not hesitate to reach out to us at info@clearcutacrylic.com. Your satisfaction is our priority.